Cookie Policy

We use cookies and similar files or technologies on our Website https://www.hio.ai (“Website”) to automatically collect and store information about your computer, device, and Website usage, in order to improve performance and enhance your user experience. In this notice, we use the general term “cookies” to refer to these and all similar technologies that collect information automatically when you use our Website where this notice is posted. You can find out more about cookies and how to control them in the information below.

If you do not accept the use of these cookies, you can change your choices at any time through the cookie consent banner, the “Your Privacy Choices” link in our Website footer, or — once you are signed in — the consent toggles under Settings → Profile. You can also block or delete cookies through your browser settings as a fallback (see “How to control or delete cookies” below), though browser settings will not control tools that do not rely on cookies. Important: disabling cookies on this Website may impair certain features.

In this Cookie Policy (“Cookies Policy”), we use the term HiO (and “we”, “us”, and “our”) to refer to HiO AI Inc. and its affiliates and subsidiaries. Our Privacy Policy is available at https://hio.ai/legal/privacy-policy.

Cookies are computer files containing small amounts of information that are downloaded to your computer or mobile device when you visit a website. Cookies can then be sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are widely used to make websites work, or to work more efficiently, as well as to provide information to the owners of the website.

Cookies perform many different functions, such as letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited our Website before or whether you are a new visitor.

There are two broad categories of cookies:

First party cookies, served directly by us to your computer or mobile device.
Third party cookies, which are served by a third party on our behalf. These third-party cookies are outside of our control. The third party may, at any time, change their terms of service, purpose, and use of cookies, etc. See below for additional information on how to manage such cookies.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are “session cookies”, meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies”, meaning that they survive after your browser is closed. They can be used by websites to recognize your computer when you open your browser and browse the Internet again.

How do we use cookies?

We use cookies to:

Track traffic flow and patterns of travel in connection with our Website;
Understand the total number of visitors to our Website on an ongoing basis and the types of internet browsers (e.g., Chrome, Firefox, Safari, or Internet Explorer) and operating systems (e.g., Windows or Mac) used by our visitors;
Monitor the performance of our Website and continually improve it; and
Customize and enhance your online experience.

What types of cookies do we use?

We have set out some further information below, as well as the purposes of the cookies we set, in the following table.

Cookies necessary for essential Website purposes
These cookies are essential to provide you with services available through this Website and to use some of its features, such as access to secure areas. Without these cookies, we will not be able to provide services that you require, such as transactional pages and secure login accounts.
1. Cookiebot Cookie names: CookieConsent
  1. Source: Cookiebot / Usercentrics (cookiebot.com)
  2. Expiry: 1 year
  3. Purpose: Stores your cookie consent state (which categories you accepted or rejected) so we can honor your choices and, where required, re-ask for consent when it expires. This is a necessary cookie set by our consent management tool.
Functionality Cookies
These cookies record information about choices you've made and allow us to tailor the Website to you. These cookies allow us to provide you with our services in the way you have requested, as you continue to use or return to our Website. For example, these cookies allow us to:
- Save your location preference if you have set your location on the homepage in order to receive localized information;
- Remember settings you have applied, such as layout, text size, preferences, and colors;
- Show you when you are logged in; and
- Store accessibility options.
Performance / Analytics Cookies
We use performance/analytics cookies to analyze how the Website is accessed, used, or is performing. We do this in order to provide you with a better user experience and to maintain, operate, and continually improve the Website. For example, these cookies allow us to:
1. Better understand our Website visitors so that we can improve how we present our content;
2. Test different design ideas for particular pages, such as our homepage;
3. Collect information about Website visitors, such as where they are located and what browsers they are using;
4. Determine the number of unique users of the Website;
5. Improve the Website by measuring any errors that occur; and
6. Conduct research and diagnostics to improve product offerings.
  1. Google Analytics Cookie names: _ga, _ga_3C90DY4TL1, _gi
    1. Source: Google Analytics (google.com)
    2. Expiry: _ga – 2 years; _ga_3C90DY4TL1 – 2 years; _gid – 24 hours
    3. Purpose: Tracks and distinguishes unique website visitors to provide anonymous usage statistics about how the site is used.
  2. PostHog Cookie names: ph_phc_pECwtC2zutWxU4eYeVnjqbJv7n4pMtBpc4DGWmCH6JFy_posthog
    1. Source: PostHog (posthog.com)
    2. Expiry: 1 year (365 days)
    3. Purpose: Product and website analytics. Identifies returning visitors and signed-up users and records feature usage and interaction events to measure engagement and improve the product. This cookie stores the visitor/user identifier and session information. In the EEA, UK, and Switzerland it is set only after you consent; where consent is not given, PostHog runs in a cookieless mode and does not store this cookie.
Marketing
We use marketing cookies to deliver many types of targeted digital marketing. We do this in order to provide you with a better user experience and to maintain, operate, and continually improve the Website. The cookies store user information and behavior information, which allows advertising services to target audiences according to variables. For example, these cookies allow us to:
1. Observe the Website performance and generate retargeting; and
2. Maintain and improve the Website and our products.
  1. FullStory Cookie names: fs_lua, fs_uid
    1. Source: FullStory (fullstory.com)
    2. Expiry: 1 year
    3. Purpose: Records session replays and user behavior (clicks, scrolls, and navigation) to support UX analysis and debugging. Session replays are not anonymized — they are tied to the visitor's session and, for signed-in users, to their HiO account identity.
  2. Meta Pixel (Facebook Pixel) Cookie names: _fbp; _fbc
    1. Source: Meta Platforms (facebook.com). Runs on hio.ai via Google Tag Manager.
    2. Expiry: _fbp – 90 days; _fbc – set only when you arrive from a Meta ad (from the fbclid link parameter), typically up to 90 days.
    3. Purpose: Advertising measurement and retargeting. Identifies the browser so Meta can measure conversions from our ads and show relevant ads. (Additional Meta cookies, such as “fr”, may be set by facebook.com as third-party cookies.)

How to control or delete cookies

The primary ways to control non-essential cookies and session recording are: (i) the cookie consent banner shown when you first visit the Website; (ii) the “Your Privacy Choices” link in our Website footer, available at any time; and (iii) for signed-in users, the consent toggles under Settings → Profile. The browser controls described below are an additional fallback and do not affect tools that operate without cookies (for example, server-side conversion measurement).

You may have the right to decide whether to accept or reject cookies. When you access our Website, you are presented with a cookie consent mechanism that allows you to accept or reject cookies that are not essential. You may also control cookies by setting your browser to turn off cookies as described further below. If you turn off cookies, web beacons and other technologies will still detect your visits to our Website; however, they will not be associated with information otherwise stored in cookies.

As another way of controlling cookies, most browsers allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings and learn how to use them, please consult the “Help” function of your browser, or the documentation published online for your particular browser type and version. However, please note that if you choose to refuse cookies, you may not be able to use the full functionality of our Website. The following pages have information on how to change your cookie settings for different browsers:

If you use another browser, you can check if the procedure for your browser is mentioned on this explanatory website or here.

To opt out of being tracked by Google Analytics across all websites, visit here.

Third Party Websites' Cookies

When using our Website, you may be directed to other websites for activities. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our Website.

Need More Information?

If you would like to find out more about cookies and their use on the Internet, you may find the following link useful: All About Cookies.

Contact us

If you have any questions or comments about this Cookie Policy, or privacy matters generally, please contact us via email at support@hio.ai.