Customer service that never sleeps
HiO drafts a reply to every DM, text, and comment, in your voice, then flags the customer about to stop coming back, before you lose them.
No credit card required.
Knows your business, on your terms
Ready on day 1
Learns your products, services, and customer in minutes, no setup required.
Remembers every customer
Recalls their history, last order, recent complaint, and preferences.
Industry expert
Answers questions with industry knowledge and competitor insights baked in
Nothing without approval
Everything HiO drafts waits for your review before it sends.
Every customer handled like you would
Faster responses
Drafts a reply to every DM, text, comment, and review, all in one inbox.
Sounds like you
Matches your voice, brand, and the tone the moment actually calls for.
Knows the answer
Draws on your industry, business insights, and each customer's history to actually help.
Smarter every day
HiO learns your preferences and how you work from every interaction.
Every customer handled like you would
Faster responses
Drafts a reply to every DM, text, comment, and review, all in one inbox.
Sounds like you
Matches your voice, brand, and the tone the moment actually calls for.
Knows the answer
Draws on your industry, business insights, and each customer's history to actually help.
Smarter every day
HiO learns your preferences and how you work from every interaction.
Catches what you’d miss
Catches turnover
Flags when a regular hasn’t returned or a buying signal is left unanswered.
Spots rising demand
Notices when a lot of customers ask about the same product or service.
Flags patterns
When several customers raise the same complaint or feedback, HiO suggests what to do next
Suggests outreach
Turn a quiet customer or slow stretch into your next campaign idea.
Plugged into your business.
Learns more every day.
Instagram
Facebook
Wix
Gmail
OutlookLive in minutes, working before you finish your coffee.
Connect
Plug in your channels and tools. HiO learns your business and industry, no setup or training required.
HiO gets to work
Answering customer messages, sharing business insights, and flagging opportunities to grow, all without being asked.
Approve and go
Every reply, every post, every suggestion. Send it, build it, or tweak it. Nothing goes out without your say.
"When customers reach out, sometimes I'm slow to respond or when I do, it's quick and not well said because I'm rushing on my phone. HiO helps me capture those people.”
Questions about your customer service team
Can HiO answer texts and DMs for my business?
Yes. HiO drafts a reply to every text, DM, and comment, then waits for your approval before it sends.
How does HiO know how to answer a customer question?
HiO draws on your industry, your business details, and each customer's history, so answers are specific to your business instead of a generic response. No training required.
Can HiO tell the difference between a complaint and a compliment?
Yes. HiO matches the tone to the moment, treating a complaint and a compliment differently, the way you would. It’s smarter than just choosing “friendly” vs “stern” - HiO learns to use your real tone and language, and gets smarter the more you use it.
Can HiO respond to reviews too?
Yes. HiO can draft a reply to reviews along with DMs, texts, and comments.
Does HiO get better at answering like me over time?
Yes. Every reply you approve teaches HiO to sound more like you, so it needs less correcting the longer you use it. Any edits you make will be remembered so next time is on track.
Can HiO flag customers who stopped ordering or stopped coming back?
Yes. HiO can flag a cart left behind, or a regular who hasn't ordered in a while, so you can reach out before you lose them for good. It can also notice patterns like slow seasons or orders declining.
Can HiO spot trends in what customers are asking for?
Yes. HiO notices when a lot of customers ask about the same product or service, so you can act on the demand.
Will HiO tell me if multiple customers complain about the same thing?
Yes. HiO flags it when several customers raise the same complaint or feedback, so you can catch the pattern early and make changes that save you money.
How much does HiO cost?
HiO's pricing is built for small businesses, not enterprise budgets. You can get started for free today, no credit card required.
How quickly can I get started?
Most owners are up and running in minutes. Connect your storefront and socials, and HiO gets to work right away, drafting replies and flagging what needs your attention.
Good help is hard to find.
Until now.
No credit card required.